INTERNAL OPERATIONS

Customer Operations

Manage customer engagements from request through evaluation, activation, review and closure. Authentication does not by itself grant commercial approval or organization authorization.

Activation boundary

Scope, agreement, approval and provisioning remain separate controls. This workspace records approved operational state; it does not automatically create users or provision Firebase access.

NEW ENGAGEMENT

Create customer record

Customer / organization Engagement type Approved scope summary Success criteria

ENGAGEMENTS

Customer lifecycle

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SELECTED ENGAGEMENT

Customer

CONTRACTS & DOCUMENTS

Commercial documentation

Approval boundary

Track the agreements associated with this engagement before commercial approval and activation. Executed agreement contents are not stored in the customer engagement record.

Pilot Evaluation Agreement For approved pilot and evaluation engagements.

Master Services Agreement Framework agreement for commercial deployments.

Order Form Records the approved commercial scope and terms.

Data Processing Addendum Used when applicable to the approved data-processing scope.

Contract status Update the engagement's contract status below as documentation moves through drafting, customer review, signature and execution.

Lifecycle stage Contract status Provisioning status Publication permission

Internal commercial activation approval has been granted.

Provisioning status records a separately completed technical action. Changing this record does not itself create accounts, roles or credentials.